How fast will Lion Electric respond to my quote request?
A licensed estimator typically calls or emails back the same business day for quote requests submitted Monday through Friday. For after-hours or urgent jobs, leave a clear voicemail at 647-285-7166 with the address and a brief scope — the on-call electrician triages emergencies first and confirms next steps directly.
What information should I include in my message?
Helpful details include the property address, the type of building (residential, commercial, industrial), the scope you have in mind (panel upgrade, lighting, EV charger, repair, fit-out), and any timing constraints. A photo of the panel or affected area also helps the estimator scope the work accurately before any site visit.
Is the quote really free, with no obligation?
Yes. Lion Electric provides free written quotes for residential, commercial, and industrial work across Peel. You receive an itemised estimate covering labour, materials, and ESA-related steps, and you are under no obligation to proceed. We only schedule work once you formally approve the quote in writing.
Can I request service in French?
Yes — Lion Electric provides bilingual service in English and French. You can submit your message in either language and ask the estimator to follow up in French by phone or email. This is especially useful when discussing code requirements, ESA permits, or technical scope in detail.
Do you handle emergency electrical issues?
For urgent issues such as exposed wiring, burnt outlets, breaker panels that won't reset, or partial power loss in a building, call 647-285-7166 directly rather than using the form. Describe the symptoms and address clearly so the on-call electrician can advise immediate safety steps and confirm dispatch.